1. Cancellations
We understand plans can change, and we aim to accommodate cancellation requests where possible. Please note the following:

How to Cancel: To cancel an order, contact us as soon as possible by emailing

cakeoclocksf@gmail.com

Include your order number and reason for cancellation.
Cancellation Window:
Standard Orders: We prefer at least 24 hours’ notice before the scheduled delivery or pickup time. However, we will consider cancellations with less notice on a case-by-case basis, especially for sudden changes (e.g., emergencies).
Catering or Large Orders: Orders for multiple cakes or catering require at least 48 hours’ notice for cancellation due to preparation requirements.
Processing Cancellations: Once we receive your cancellation request, we will confirm via email within 24 hours. If the order has not been prepared, we will cancel it and process any applicable refund (see Section 2). If preparation has begun, we may offer a partial refund or store credit at our discretion.

Non-Eligible Refund Scenarios
Change of Mind: Refunds are not available for change-of-mind cancellations after the cake has been prepared, as our cakes are made fresh to order. However, we may offer store credit at our discretion.
Customer Errors: Refunds are not available if the issue arises from incorrect information provided by you (e.g., wrong delivery address) or failure to be available during the delivery window. We will work with you to resolve such issues (e.g., arranging redelivery for a fee).
Taste Preferences: As taste is subjective, refunds are not offered for disliking a cake’s flavor unless it is faulty or not as described.
Fresh Fruit Cakes: Cakes with fresh fruit (e.g., Mango Cream Cake) must be consumed on the day of delivery/pickup. Refunds are not available for spoilage if stored improperly or consumed after this period.